The archive

Ever since I took over Support responsibilities at my software startup, I've been thinking a lot about what makes for good customer service and support.

On Thursday, April 17th, HP suspended operation of the HP Upline Service. We fully anticipate that suspension of the Upline Service will be temporary and…

I recently jumped on the online storage band wagon and signed up for HP Upline. My thought process was that "it's HP, I can trust these guys". Plus, I could…

This week's top Digg item is a story called Google Drive Killer Coming From MIT features a start up out of MIT called Dropbox. Basically, it provides a way to…

On cold days, I wear my University of Richmond sweatshirt that says "Richmond" on the front of it. I would say that most folks in the bay area think that it…

Here is an older video piece of Steve Kirsch talking about Abaca Technology on Fox Business from this past December. The technique in which Abaca's technology…

I can't help but continue to track the HP stock even though I sold off all my vested options at its peak at the end of 2007. Note, my last day at HP was…

Did you know that 95% of email sent out in 2007 was SPAM?

Can you believe it? As a long time New York Giants fan, I cannot believe it myself. 0-2 start, Shocky breaks his leg, Coughlin couldn't connect with his…

... and very much inline with my thoughts on the craziness going on right now.

This month I put in my two weeks notice from Hewlett-Packard. Below is the original blog post when I decided to join Mercury Interactive (at the time). It's…

Earthquake! Tonight a 5.6 magnitude eartquake hit the bay area 9 miles outside of San Jose. My wife and I were discussing finances on the couch when all of…

TechCrunch had an interesting post today about Google's new project called OpenSocial (or what TechCrunch previously called "Maka-Maka"). Michael writes,

Below is an interesting article on the HP's Software strategy. I bolded a few interesting comments.

Below is a very nice primer video of Tim Berners Lee on the concept of the Semantic Web. It seems that folks are "a buzz" since the recent announcement of…

It seems that my personal blog has gained a bit more traction than I wanted it to and has started to run around my office. I guess I can't really call it a…

On Friday, I was finally able to get my personal phone number back from Hewlett-Packard. I got the number way back in the day when I lived in San Francisco…

For those of you that have worked with me know, I have a sign above my monitors that says, "I'd Rather Be Coding". At the core of it, I entered into the world…

This afternoon, we had our weekly staff meeting. The first half of the meeting was a debrief of our team leads experience in a week long Agile training class.…

Here is a link to my resume on Scribd.com. Scribd.com is the "YouTube of Documents". In general, I like the paradigm of the "YouTube of X". YouTube's value…