I pretty sure that TechCrunch snagged my screenshot of the “HP Upline is down”.
Com’on! Don’t I get any credit? I spent alot of time resizing my browser to get that right. 🙂
Dear HP Upline Service subscriber,
On Thursday, April 17th, HP suspended operation of the HP Upline Service. We fully anticipate that suspension of the Upline Service will be temporary and short in duration, and will notify you when the Upline Service is operational again.
Please accept our sincere apology for this unanticipated interruption of your access to the Upline Service. We appreciate your patience as we launch this new service, and are working hard to minimize inconvenience caused by this service interruption.
We truly value your early adoption of the Upline Service and will be providing the following to you: your subscription will remain in effect but we will be refunding your entire subscription fee. We will be refunding this amount to the credit card or other account you used to subscribe to the Upline Service.
Again, thank you for your patience, and we look forward to providing you with the HP Upline Service.
The HP Upline Team
I have to say that this is one major screw up. Someone should get fired for this one. I’m responsible for operations at my current software start-up and if the CEO spends a bunch of money on a release, and the service just falls over and the infrastructure is in such a bad state that I’m forced to provide refunds for everyone, my resignation would be on his desk first thing Monday morning. Com’on! How can Web 2.0 start-up’s do it and one of the biggest software/hardware companies can’t do it. How bad can it be? You would think you could just throw hardware at the problem. They have plenty of that laying around.
Of course, I don’t know the details and I’m not sure what happened but I do know that I’m one unsatisfied paying customer.
I recently jumped on the online storage band wagon and signed up for HP Upline. My thought process was that “it’s HP, I can trust these guys”. Plus, I could no longer wait for Google to come out with GDrive. Well, I’m 8GB into the 2TB of data and suddenly, the service has been down for the last 2 days. The support person simply said, “Yes, its down and we’re not sure when its coming back up”.
Amazing. 2 days. I know that backup isn’t quite “critical services” but 2 days is ridiculous. Whatever happened to 99.999% uptime?
The service needs to be called HP Downline.
I can’t help but continue to track the HP stock even though I sold off all my vested options at its peak at the end of 2007. Note, my last day at HP was January 2nd and notice the instantaneous market reaction! Since then, the stock has tried but has not been able to recover.
The downside, I missed out on the ~1.4% yearly pay raise that many HP Software folks received or so I was told when I was inundated with IM’s about it . Please note that the average inflation for 2007 was 2.85%.
The irony is that my old boss called me a few weeks ago about poaching engineers (which by the way I do not do). Are you sure its me? My attitude has always been as an engineering manager is if you build a great place to work, people don’t want to leave.
But, its probably easier to find someone to blame. Touche!