Oil Prices Keep Going Up! Woo-hoo!

28 04 2008

The price of oil per oarrel have reached record levels. Last Friday, the Nymex Crude Future hit $118.52 a barrel. The prices at the pump are acting accordingly. The Safeway down the street from me has 89 octane @ $3.95 a gallon.

My first reaction was “Oh crap, this isn’t going to be good for anyone”.

My second reaction was, “Go baby, Go!”. I want to see the market force innovation to happen around transportation and energy consumption. I want to see more fuel efficient cars, more alternate energy cars, better public transportation options and a reduced dependence on oil.

Just last week, the Department of Transportation is requiring auto makers to meet a 35.7 miles- per-gallon fuel standard for cars by 2015, while light trucks will have to meet a standard of 28.6 mpg. The response ,,,

Auto makers called the rule tough, but said they will comply. “Four and a half percent over this period is very aggressive,” said Edward Cohen, vice president of government relations at Honda North America. “This is requiring two to three times the normal technology improvement than what we have historically had.”

Give me a flipping break you wimp! This is what you need to do, make it happen. It’s not like this is a surprise!

That’s why free market economies are so great. As the prices of oil go up, the consumer will demand more fuel efficient cars and put pressure on governments to beef up public transportation (Maybe we’ll get the BART to go all the way around the bay).

And another byproduct could be more folks moving closer to big cities. In Business Week this week, there was an article entitled “Good-Bye Cheap Oil. So Long, Suburbia?”.

Cheap oil is what made suburbia possible. But we’ll run into problems with spot shortages. As we get into trouble with these supplies, our economy will suffer. Major instabilities in the system will present themselves much sooner than we are led to believe. And by that I mean the way we produce food, the way we conduct commerce, and the way we move around.

Let’s see what happens. In the meantime, go oil go!





“I Like to Build Things”

27 04 2008

This past weekend I was playing golf with some random folks and one of them asked me what I did. I had to think about that for a moment because spewing out some random company doesn’t mean much to people. My response was “I Like to Build Things”.

  • Successful Software Companies
  • High Quality, Award Winning Software Products
  • Highly Productive Engineering Teams
  • Professional Support and Operations Teams
  • Customer Value
  • Happy Customers
  • Fun Places To Work
  • Careers

And what really gets me excited is building someone totally different, that someone has not done before.

I thought that was a bit of a unique way of answers the same old question.





Corporate verses Startup Experience

27 04 2008

It’s been over five months since leaving HP and re-joining the ranks of the startups and it has been quite the shift in experiences. The startup experience is something that better fits my speed and style. They are such a great way to learn how to run a business. Also, get ready to get your hands dirty. My current position spans so many different responsibilities:

  • Director of Engineering — that’s what I was hired for
  • Senior Product Manager — actually not too much of a stretch from what I was hired for
  • Director of Support — added to my responsibilities after 6 weeks
  • Director of Operations — added to responsibilities after 8 weeks
  • Infrastructure Architect — What kind of production environment do I need to support the predicted growth?
  • Application Architect
  • Software Engineer — “I would rather be coding”
  • Support Engineer
  • QA Engineer
  • Webmaster — someone has to it and I would rather my engineers working on features
  • Technical Writer
  • Manager
  • And more …

There are folks that are more suited towards corporate environments and those that are more suited towards startup environments. For example, the leadership team at Mercury Interactive were all well suited towards startups and thats probably why many of those folk have since joined startups or started their own.

And then I think of my old boss at HP, that guy was built to work at HP and he’ll probably work there for the next 20 years. Nothing wrong with that.

I highly recommend startups to anyone that wants to make his mark on the world. And, is willing to incur some risk and comments like “You’re starting what? That will never work.”





Twine Time!

22 04 2008

Alas, I finally got my beta login into Twine. I can’t wait to give it a whirl. Let’s see what the so called “Web 3.0″ has in store for us.

I’ll let you know what I find.





iLike Is Pretty Cool

22 04 2008

A friend of mine at work and and I were chatting this morning about the classic problem of discovering new music. Low and behold, Web 2.0 to the rescue! Introducing iLike! iLike proclaims to have the following services.

  • - social music discovery
    Discover and share playlists, new music that matches your tastes, and concerts by your favorite artists. The iLike Sidebar* scans your music library, recommends new music, and helps you connect musically with your friends and the broader iLike community. (*Windows Media Player support now available.)
  • - artist services platform - Post Once, Publish Everywhere
    To learn more about iLike’s free suite of services to help artists build viral fan communities on Facebook and beyond, visit www.iLike.com/forartists. Also, see which leading artists use iLike Artist Services to reach their fans.
  • - iLike on facebook
    Add music to your profile, discover concerts by your favorite artists, and see what music and concerts your friends like.
  • - artist community
    Where ordinary listeners pick the hits. 1,000 radio partners. Take a quick tour of GarageBand.
  • - broadcaster community
    Personal broadcasting made simple.
I have to say the concept seems right on. I have a terrible time discovering new music and socializing around music. The toolbar is kick butt. Unfortunately, I was only able to try it on my laptop which doesn’t have my music collection on it but it really integrated well.
The funny thing is that the only person in my gmail account that is a member of iLike is my friend Joe who is the co-founder of Flixster. And, at the bottom on each of the pages there is a strange advertisement for Flixster. I guess they have some sort of partnership in place.
According to Crunchbase, the company was valued at $53.2 million in 2006 and then got a bunch of money from Ticketmaster.com (owned by IAC). (That’s probably the connection back to Flixster because it was reported that Flixster was in deep acquisition discussions with IAC a while back.) Also, take note of the amazing leadership team in place:
Overall. thumbs up. Let’s see if I can find some new music!





Ebay may sell off Skype (Duh!)

21 04 2008

TechCrunch is reporting that Ebay is considering selling off Skype.

One word: Duh!

Someone get the new CEO a carrot for recognizing the obvious. What the hell were they thinking when they bought Skype in the first place?





What happened to customer service?

21 04 2008

Ever since I took over Support responsibilities at my software startup, I’ve been thinking a lot about what makes for good customer service and support.

This past weekend, my wife and I got away and stayed at the Ritz-Carlton Half Moon Bay. This was our first weekend away since our daughter was born. The Ritz-Carlton brand is well known for its commitment to service. Their credo is:

The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission.

We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.

The Ritz-Carlton experience enlivens the senses, instills well-being. and fulfills even the unexpressed wishes and needs of our guests

Our stay was amazing and they lived up to their credo of providing the highest level of customer service. The entire experience made me ask the question, What the heck has happened to proper customer service for everything else?

Look around …

  • “Self checkout” lines at Safeway — Good luck getting anyone’s help unless they think you just stole a can of tuna because you didn’t put it into the “bagging area”.
  • Home Depot — Good luck trying to find someone.
  • Costco — You can get 50 pounds of mayonnaise but forget about asking someone what to do with it.
  • Airline Industry — Awful.
  • Any internet commerce — What customer service?

Is proper customer service reserved only for high end goods and services? At the end of the day, it’s sad. We have all been accustomed to zero or awful customer service for just about everything. Will that change?

All start-ups need to take advantage of this and go above and beyond to keep all of their customers.

Post if you have any thoughts on the topic.





Did Techcrunch use my Screenshot?

21 04 2008

I pretty sure that TechCrunch snagged my screenshot of the “HP Upline is down”.

TechCrunch screenshot:

Renato.Mascardo.com Post Screenshot:

Com’on! Don’t I get any credit? I spent alot of time resizing my browser to get that right. :-)

(Just Kidding)





HP Upline Still Unavailable!

20 04 2008

HP Upline has been down since Wednesday 4/16 for me and its still down. The HP Upline team was nice enough to send me this note:

Dear HP Upline Service subscriber,

On Thursday, April 17th, HP suspended operation of the HP Upline Service. We fully anticipate that suspension of the Upline Service will be temporary and short in duration, and will notify you when the Upline Service is operational again.

Please accept our sincere apology for this unanticipated interruption of your access to the Upline Service. We appreciate your patience as we launch this new service, and are working hard to minimize inconvenience caused by this service interruption.

We truly value your early adoption of the Upline Service and will be providing the following to you: your subscription will remain in effect but we will be refunding your entire subscription fee. We will be refunding this amount to the credit card or other account you used to subscribe to the Upline Service.

Again, thank you for your patience, and we look forward to providing you with the HP Upline Service.

Sincerely,

The HP Upline Team

I have to say that this is one major screw up. Someone should get fired for this one. I’m responsible for operations at my current software start-up and if the CEO spends a bunch of money on a release, and the service just falls over and the infrastructure is in such a bad state that I’m forced to provide refunds for everyone, my resignation would be on his desk first thing Monday morning. Com’on! How can Web 2.0 start-up’s do it and one of the biggest software/hardware companies can’t do it. How bad can it be? You would think you could just throw hardware at the problem. They have plenty of that laying around.

Of course, I don’t know the details and I’m not sure what happened but I do know that I’m one unsatisfied paying customer.





HP Upline down for 2 days!

18 04 2008

I recently jumped on the online storage band wagon and signed up for HP Upline. My thought process was that “it’s HP, I can trust these guys”. Plus, I could no longer wait for Google to come out with GDrive. Well, I’m 8GB into the 2TB of data and suddenly, the service has been down for the last 2 days. The support person simply said, “Yes, its down and we’re not sure when its coming back up”.

Amazing. 2 days. I know that backup isn’t quite “critical services” but 2 days is ridiculous. Whatever happened to 99.999% uptime?

The service needs to be called HP Downline.